Unified Communication Еxpert

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

We are looking for: Unified Communication Еxpert

Your daily routine would include:

• Supporting and maintaining Cisco Contract infrastructure, including UCCX Scripting Troubleshooting, VMWare / VCenter, Windows Servers, Voice Routers, etc;
• Demonstrate expert knowledge in Scripting (Python, Java, ect.);
• Troubleshooting and optimizing voice performance;
• Using standard monitoring, management, and troubleshooting tools, RTMT, etc.;
• Creating professional documents on call flow;
• Assisting in the resolution of escalated issues and actively participating in problem-management activities;
• Training other IT staff members in the maintenance and usage of Call Center technology;
• Availability for On-call duty.

We’ll know you can make it if you have:

• Minimum 2 years of relevant technical experience;
• Certification in one of the scripting languages or relevant experience;
• Preferred Cisco Certified Network Professional (CCNP) or equivalent certification in Contact Center and working knowledge of networking;
• Good troubleshooting skills and ability to resolve call routing issues;
• Effective communication and collaboration skills, with the ability to work effectively with cross-functional teams;
• Very good understanding on IVR Call flows;
• Very good command of English language (B2 level).

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Sounds good? Apply now!