Travel Insurance Claims Expert with Italian and English language

The Claims Expert is responsible for managing the process of handling travel insurance claims, ensuring a final decision compliant to internal company procedures. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

Spirit of the role:

• Handling and settling insurance claims as per internal company procedures.
• Investigate the details around the claim by identifying and requesting relevant information from various parties.
• Making final decisions about coverage and indemnity.
• Communicating with customers and other parties ensuring timely information is provided to all of them.
• Gathering and storing claims data according to internal compliance regulations.
• Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.

What will make you stand out:

• Excellent knowledge of Italian and English language – C1.
• Strong communication skills, both verbal and written.
• Ability to work independently, organize and prioritize own tasks effectively.
• Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
• General computer literacy – MS Office.
• Work experience in customer service will be considered as an advantage.