Trainer with German

location_on гр. Пловдив

Spirit of the Role:

Support new hires onboarding with process training and onboarding.
Responsible for different training needs within the program.
Identifying areas for standardization and integration between other trainers from other regions.
Complete a comprehensive skills analysis of all team members and identify areas for development and utilization of skillset.
Ensure that training is represented from early on in all program initiatives and that the team and the business have a clear timeline for creation of content and training delivery.
Ensure that training material and simulations are maintained in line with process changes.
Work with Operations and Delivery Quality team to identify training gaps and create a plan to rectify them.
Organize or attend review meetings with management, client, or other groups.
Prepare and analyze internal/external training reports for management and/or leadership staff review during the entire training duration.
Conduct upskill & cross-skill batches.
Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Management team to bridge them.
Conduct feedback and coaching sessions to improve scores for training throughput or conversion.

Requirements:

Fluency in German and English
Experience in training delivery.
Excellent Presentation Skills.
Ability to work effectively and flexibly with Operations resources from different global locations.
Detail-oriented.
Excellent communication and presentation skills.
Excellent organizational and time management skills.
Experienced in coaching and mentoring a team of professionals.
Minimum 3+ years of experience in customer service and/or complex Backoffice Training programs.

Social benefits:

Добави резюме