At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a globally recognized BPO provider delivering scalable customer support and integrated business solutions, leveraging advanced technology, multilingual capabilities, and data-driven process optimization to enhance operational efficiency and service quality, we are looking for a Tier 1 Support Specialist with Dutch or French or German (Hybrid).

Responsibilities:

• Partner with client IT teams to ensure smooth cloud product implementation;
• Support deployment and configuration of cloud-based solutions;
• Translate business needs into effective technical solutions;
• Lead product demos, technical trainings, and proof-of-concept sessions;
• Deliver responsive Tier 1 support via email, chat, and phone;
• Monitor and report key performance metrics to drive results.

Qualifications:

• C1 fluency in Dutch, French, German, plus strong English;
• Experience in technical support, cloud services, or IT environments;
• Solid understanding of cloud technologies and basic solution design;
• Customer-focused mindset with strong problem-solving skills;
• Confident communicator, comfortable in client-facing situations;
• Organized and performance-driven, with attention to detail.

Our client offers:

• Competitive compensation package with performance-based incentives;
• Regular Monday–Friday schedule with a flexible hybrid work model;
• International and multicultural work environment with diverse teams;
• Comprehensive onboarding program and continuous learning opportunities;
• Structured career path with real prospects for internal growth;
• Positive, team-oriented culture within a professional setting.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).