At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – outsourcing company that helps public and private sector clients streamline operations and improve customer experiences, we are looking for – Telecommunications Assistance Specialist with German or French and English.

Responsibilities:

• Provide customer support for telecommunication services;
• Assist customers with their inquiries and issues in a professional and friendly manner;
• Ensure smooth communication with clients, resolving problems efficiently;
• Maintain accurate records of customer interactions and follow-up as needed;
• Collaborate with team members to ensure high-quality customer service;
• Offer guidance and solutions to customers, ensuring satisfaction with the services provided.

Qualifications:

• Fluency in German or French and very good English;
• Previous experience in customer service or a support role;
• Strong communication and interpersonal skills;
• Ability to handle multiple tasks and prioritize effectively;
• Customer-focused with a friendly and helpful attitude;
• Team-oriented with a willingness to assist colleagues.

Our client offer:

• Meal vouchers and additional health insurance;
• Employee Referral Program;
• Performance based bonuses;
• Brand new office space with access to fitness classes;
• Supportive work culture with a healthy work-life balance;
• A diverse, multinational team with strong UK business culture connections.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).