Technical Support Specialist with Spanish and English (Renewable Energy)
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Technical Support Specialist with Spanish and English (Renewable Energy)
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
We are looking for a Technical Support Specialist to help with after-sales service for both commercial & industrial (C&I) and home energy storage products. You will make sure customers get great support and help improve our services.
What you will do in this role:
Oversee troubleshooting, hotline support, and service escalations via email and phone.
Provide remote troubleshooting for C&I and residential energy storage products.
Conduct diagnostics and repair system faults efficiently.
Support installers and customers with technical inquiries and service requests.
Maintain detailed service records and reports.
Ensure a high level of customer satisfaction and service efficiency.
Travel across Bulgaria to customer sites, solar plants, and energy storage installations to provide on-site troubleshooting, diagnostics, commissioning support, and technical assistance. Occasional international travel within Europe may be required as the business expands and new projects are developed.
What skills are needed:
Fluency in Spanish and English.
Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
2+ years of experience in technical support, troubleshooting, or field engineering.
Hands-on experience with battery storage, solar, or power electronics.
Strong customer service and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Proficiency in relevant software & CRM tools.
What we offer:
An attractive remuneration. Referral bonuses.
Standard working hours, Monday-Friday.
Work in a premium Class A office space with all the amenities you need to thrive. Begin your role on-site, with the possibility of transitioning to a hybrid model after the probation period.
Full training provided.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Digital Food Vouchers.
Open-minded management team promoting innovation, and personal and professional development.
Permanent employment; full-time.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
We are looking for a Technical Support Specialist to help with after-sales service for both commercial & industrial (C&I) and home energy storage products. You will make sure customers get great support and help improve our services.
What you will do in this role:
Oversee troubleshooting, hotline support, and service escalations via email and phone.
Provide remote troubleshooting for C&I and residential energy storage products.
Conduct diagnostics and repair system faults efficiently.
Support installers and customers with technical inquiries and service requests.
Maintain detailed service records and reports.
Ensure a high level of customer satisfaction and service efficiency.
Travel across Bulgaria to customer sites, solar plants, and energy storage installations to provide on-site troubleshooting, diagnostics, commissioning support, and technical assistance. Occasional international travel within Europe may be required as the business expands and new projects are developed.
What skills are needed:
Fluency in Spanish and English.
Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
2+ years of experience in technical support, troubleshooting, or field engineering.
Hands-on experience with battery storage, solar, or power electronics.
Strong customer service and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Proficiency in relevant software & CRM tools.
What we offer:
An attractive remuneration. Referral bonuses.
Standard working hours, Monday-Friday.
Work in a premium Class A office space with all the amenities you need to thrive. Begin your role on-site, with the possibility of transitioning to a hybrid model after the probation period.
Full training provided.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Digital Food Vouchers.
Open-minded management team promoting innovation, and personal and professional development.
Permanent employment; full-time.