Technical Support Specialist with German (Renewable Energy)
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- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Technical Support Specialist with German (Renewable Energy)
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
We are looking for a Technical Support Specialist to help with after-sales service for both commercial & industrial (C&I) and home energy storage products. You will make sure customers get great support and help improve our services.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
We are looking for a Technical Support Specialist to help with after-sales service for both commercial & industrial (C&I) and home energy storage products. You will make sure customers get great support and help improve our services.
Main Tasks:
- Oversee troubleshooting, hotline support, and service escalations via chat, email and phone.
- Provide remote troubleshooting for C&I and residential energy storage products.
- Conduct diagnostics and repair system faults efficiently.
- Support installers and customers with technical inquiries and service requests.
- Maintain detailed service records and reports.
- Ensure a high level of customer satisfaction and service efficiency.
- Fluency in German and English.
- 2+ years of experience in technical support for Renewable Energy company, troubleshooting, or field engineering.
- Hands-on experience with battery storage, solar, or power electronics.
- Strong customer service and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Proficiency in relevant software & CRM tools.
- An attractive remuneration. Referral bonuses.
- Standard working hours (Monday-Friday 10:00 - 19:00)
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital Food Vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.