At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a leading company in the BPO industry, delivering high-quality outsourced customer experience and business process solutions across global markets, we are looking for – Technical Support Specialist with German or French (Hybrid).

Key Responsibilities:

• Provide first-level technical support via email, chat, and occasional phone;
• Diagnose and resolve basic technical issues efficiently and accurately;
• Escalate unresolved issues to the appropriate internal teams, ensuring timely follow-up;
• Maintain accurate records of interactions and troubleshooting steps using ticketing systems;
• Ensure high levels of customer satisfaction through clear communication and quick

resolution;

• Collaborate with team members and share knowledge to improve overall support quality.

Requirements:

• Fluency in German or French, and good command of English for internal communication;
• Basic technical knowledge (e.g., operating systems, software/apps, network basics);
• Strong written communication skills; experience with email/chat support is a plus;
• Ability to quickly analyze and solve problems in a structured and calm manner;
• Customer-oriented mindset with patience and attention to detail;
• Willingness to work in a hybrid model and adapt to a dynamic support environment.

What our client offers:

• Hybrid work model with flexible hours and a supportive team environment;
• Competitive salary package with performance-based bonuses;
• Personalized training and opportunities for professional growth;
• Modern office space with excellent facilities and good location;
• Inclusive and international company culture that values your language skills.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).