At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – Technical Support Specialist with Czech or Greek or Slovenian or Slovak (PTE).

Key Responsibilities:

• Handle customer queries via email, chat, or phone;
• Assist with basic tech issues and guide users step by step;
• Pass on complex cases to the right teams;
• Keep clear records of customer conversations and solutions;
• Ensure a great user experience with friendly, helpful support;
• Follow team guidelines and share insights to improve processes.

Requirements:

• Fluency in Czech, Greek, Slovenian, or Slovak and good English;
• Customer support experience is a bonus;
• Basic tech know-how (browsers, email, software tools);
• Clear communicator with a problem-solving mindset;
• Self-motivated and organized, especially in remote work;
• Flexible for part-time shifts, including evenings or weekends.

What our client offers:

• A competitive salary package along with attractive employee benefits;
• Ample opportunities for career progression and growth within the company;
• Comprehensive training and development programs to enhance your skills;
• A dynamic and supportive working environment that encourages professional development;
• Part-time position offering flexible working hours;
• The opportunity to work with a diverse and international team, gaining global experience.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).