Technical Support Specialist Tier 1 with Spanish and English

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Are you ready to join a global clean energy leader? Work for the world’s leading provider of intelligent energy solutions with more than 27 years of experience in the development and production of photovoltaic inverter technology. They specialize in crafting cutting-edge solar power systems for a sustainable, green future.

As a Technical Service Specialist Tier 1, your responsibilities will include:

• Provide Technical support primarily through all three channels (phone, email and chat).
• Apply your expertise in PV (photovoltaics) equipment and systems to address hardware-related

questions, guide on setups, and review system connections.

• Review single-line diagrams, pictures, and videos of plants to ensure proper connections and

identify discrepancies.

• Examine and advise on more technical settings of systems.
• Work closely with the team to resolve technical issues in-house, eliminating the need for external

escalation.

• Assist in training the Customer Support Level 1 team on technical knowledge, contributing to their

professional development.

We seek individuals with:

• Fluency in Spanish (C1) and English (B2) is a must.
• A solid understanding of PV equipment and systems, capable of addressing complex technical

queries.

• Previous experience in technical support, particularly with PV equipment, is highly valued.
• Background or education in electrical engineering or related field.
• A strong commitment to delivering outstanding customer service and a genuine passion for

helping others.

• People management experience would be considered as a plus.

Why Pontica Solutions?

• Competitive Salary: Attractive remuneration with referral bonuses.
• Fixed Working Hours: Monday-Friday, 10am to 7pm
• Comprehensive Training
• Health & Social Benefits
• Exclusive Discounts
• Supportive Culture: Work with a team that encourages innovation and personal & professional

growth.

• Job Security: Benefit from the stability of permanent, full-time employment.

Ready to shape the future with us?

If you’re eager to contribute your skills to our dynamic team and ready to embark on a journey of innovation and growth, we want to hear from you!