Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 20 years.

In 2022, we stepped above and introduced two innovative software products: Desk Buddy and GROW.

We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.

In the position of Technical Support Agent with Spanish + English (Non-voice) you will be part of a team that is working with business customers on a powerful real-time cloud emailing platform. Join our multi-language team in Sofia.

Responsibilities:

As the first point of contact, you will guarantee the quality of the customer care service.Manage all incoming requests from clients via email and online chat (diagnosis and prioritization of requests).Troubleshooting reported issues and resolve or escalate them.Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem.Providing accurate and up-to-date information to the clients.Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.Fraud prevention

Skills and Competencies:

Fluency in Spanish and good knowledge of English.Ability to acquire knowledge quickly and accuratelyAbility to adapt to a variety of issues.Excellent communication skills and customer-oriented attitude.Experience in technical support for Office 365 or G Suite, SMTP, email campaigns and fraud prevention will be considered as a great advantage.

Benefits:

25 days paid annual leave, we value your leisure timeFood vouchersFlexible and liberal work policy, remote or hybrid office spaceAdditional health insurance package (Medicine, Dental Expenses, Optical Lens, other), as of each first day of the month following your start dateTraining and development programs, knowledge exchange sessions, certification programs, and international conferencesInternal recognition Success card system with different levels of bonusesSocially responsible eventsPresents for your Proxiads work anniversary, for your birthday, etc., Refer a Friend program, employee discountsProxiad Summer Camp, team buildings, and other social events that rock!

All applications will be treated with strict confidentiality.

Only short-listed applicants will be contacted.