dormakaba Bulgaria is looking for Technical Sales Support Specialist.

A job that matters: Your Tasks

Sales & Distributor Support

• Serve as the first point of contact for international distributors, partners, and consultants.
• Provide remote technical guidance on product selection, configurations, and compliance with applicable standards and regulations.
• Support distributors in preparing quotations, offers, and proposals for their local markets.
• Assist distributors throughout the sales cycle to refine proposals and support successful order closure

Quotations & Technical Documentation

• Prepare project-based quotations using approved configurators and pricing tools, in accordance with company guidelines.
• Customize technical documentation, specifications, and proposals for specific markets, tenders, or projects.
• Ensure accuracy and completeness of configured project pricing; margin setting and commercial negotiations remain outside the scope of this role.
• Ensure proposed solutions are technically feasible, compatible, and compliant with internal and external standards

Project & Solution Coordination

• Track and manage project inquiries and sales opportunities using CRM or sales management systems, ensuring all technical and commercial requirements are clearly documented.
• Advise on multi-product and complex building projects, ensuring integrated solutions meet customer needs and specifications.
• Coordinate closely with internal teams (product management, engineering, operations, order processing, and logistics) to confirm solution feasibility, availability, and delivery timelines..

Market & Post-Sales Support

• Share market insights, customer feedback, and competitive information to support product development and business strategy.
• Provide post-sales technical support as needed to ensure smooth execution and delivery of international orders.
• Perform other duties related to the position as assigned.
• Comply with all applicable health, safety, and environmental policies and procedures, and report any unsafe conditions or incidents.

An experience that matters: Your Skills

• Previous experience in technical sales support, application engineering, or distributor-facing roles is preferred.
• Experience with building products, construction systems, or access solutions is an advantage.
• Experience preparing or reviewing technical drawings/configurations for projects is highly desirable.
• Bachelor’s degree in Engineering, Architecture, or a related technical field
• Ability to read, interpret, and verify technical drawings, specifications, and product configurations.
• Proficiency in project-based configurators for pricing or solution preparation.
• Familiarity with AutoCAD or similar drawing tools is a plus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM systems for opportunity tracking and project coordination.
• Excellent written and verbal communication skills in English (French is a plus).
• Strong remote collaboration skills for interacting with international distributors and internal teams.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• 25 days paid annual leave
• Additional health insurance
• 102,26 EUR food vouchers
• Public transportation card
• Multisport card
• Free lunch at the office
• Employee referral program
• Training and mentorship programs
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests