At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients, a global leader in B2B sales, driving revenue growth and digital transformation with strategy, talent, and technology, we are looking for - Technical Implementation Consultant with German (Hybrid).

Responsibilities:

• Lead new clients through a seamless onboarding journey, setting them up for long-term

success with our software;

• Develop trusted, long-lasting partnerships through face-to-face meetings and regular client engagement;
• Track and support customers throughout their lifecycle — from initial setup to full license activation;
• Act as a trusted advisor by sharing best practices and optimization strategies that maximize product value;
• Maintain accurate and up-to-date records of all customer interactions in our CRM system;
• Proactively identify and resolve issues, working closely with internal teams to ensure quick

and effective solutions.

Qualifications:

• Fluency in German and English, with excellent verbal and written communication skills;
• At least 2 years of experience in client support, BPO, or customer-facing roles, preferably in

tech or software environments;

• Strong working knowledge of Microsoft Office (Outlook, Word, PowerPoint, Excel);
• A highly organized and detail-oriented mindset, with the ability to manage multiple priorities confidently;
• Experience using CRM systems and handling customer cases or support tickets;
• A customer-centric, analytical approach, with a passion for improving client experience and outcomes.

Our client offers:

• Monday-Friday standard working hours (hybrid model);
• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (on top of salary);
• Bonuses for major life events (marriage, childbirth, graduation);
• Health and dental insurance, plus life insurance coverage;
• Performance-based bonuses;
• Office near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).