We are Expert Allies! An Employee-oriented company, specializing in outsourcing and providing the best of the best specialists in the IT industry for our clients. We are very keen to invest in our colleagues in order to satisfy their needs to educate themselves and continue their path to grow and develop their skills.

For one of our clients - one of the largest technology providers to the Hospitality industry in UK, we are looking for a Business Analyst.

About the role

They've come a long way but there's still so much more they want to do. They have grand ambitions to take their EPOS solution into the cloud, to provide their existing and new customers a scalable, flexible, and rapid to deploy solution, but they’re not there yet. That’s where you come in!

What you’ll do

• Working with the delivery team and stakeholders to define, document and split features and user stories
• Understand the customer problem and scope of work, to ensure we are delivering high-quality, high value features to our customer, without unnecessary scope creep
• Become an expert in your product area and the Go-to contact for stakeholders and other teams
• Contribute to and implement the product strategy and related commercial business cases
• Undertake Business Analysis tasks to the required level of detail, to support commercial business cases and their Software development team
• Following Lean and Agile principles, you will work closely with the delivery team and across the business
• Evaluate client requests, end-user insights, industry drivers and competitor capabilities to identify enhancements
• Evaluate regulatory changes, to determine how they should be accommodated
• Manage product roadmap priorities, to ensure development work is prioritized
• Collaborate with Sales and industry consultants on RFPs and sales initiatives
• Collaborate with Marketing to effectively communicate value of product and overall solution
• Working effectively, with senior leaders and functional teams, to ensure success of their Product

Technologies we use

• C#, .NET Core, Elasticsearch, SQL, Redis, Kubernetes, Istio, CloudAMPQ, ASP.NET, Microsoft B2C SSO, Dapr and as we love to be at the leading edge of technology choices, Azure iOT Edge
• Azure services - including Azure SQL, VMs, cloud Storage, Azure Functions, Azure key vault, Azure Active Directory, Azure services bus
• As we are moving to the cloud, we're big fans of automation using Azure DevOps and CI/CD.
• Other technology used throughout the company includes Git, Swift & Kotlin for iOS and Android, React, React.JS

About you

• You will be passionate about creating a product you can be proud of
• You will have excellent analysis skills, to understand the business processes and how each system is integrated, to inform the user stories and provide detail that is required
• You will have excellent project management skills with the ability to operate independently within prescribed guidelines
• You may have knowledge of the hospitality industry, booking, table management or event management software
• You will have worked in an environment with Software as a Service products and those in the cloud
• You have a “can do / will do” attitude, focused on timely results.
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict
• Ability to multi-task, balancing the customer, product strategy and technical priorities, required to deliver competitive product
• Hands-on approach to the role with the ability to contribute to team projects, whilst taking personal responsibility for their success
• Working closely with others will be second nature to you, collaborating closely with your engineering colleagues, along with developing relationships with our product and implementation teams.
• Great at asking awkward questions, kindly
• Motivated by learning new things and using those to make a positive difference
• Comfortable challenging and raising issues at any level
• An excellent, kind, and supportive communicator (who often finds yourself un-crossing wires between your colleagues)
• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks
• Used to working with agile development teams on large software products
• The successful candidate will possess a unique blend of business and technical savvy: A big-picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work, in order to help deliver change to the necessary components
• Planning and organisational skills - Able to establish efficient and appropriate plans for self and others, adapt quickly and effectively to unexpected changes, whilst still ensuring objectives are met
• Customer service - Understands and responds to customer needs (internal and external) and exceeds expectations where possible
• Commercial and organisational focus - Demonstrates understanding of overall business and commercial issues facing company
• Commitment to results - Is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work

You can benefit from

We have wide benefits for our colleagues because we believe that happy people are productive ones! You can take advantage of food vouchers, MultiSport card, 5 more days off after your 1st year with us and that’s not all. Expert Allies has an internal hedge fund, personal fitness instructor and an experienced professional who will help you to find your dream home. We’ve got even more!

If that resonates with you and are able to demonstrate these behaviours, we would love to hear from you!