At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a leading company in the BPO industry, delivering high-quality outsourced customer experience and business process solutions across global markets, we are looking for – Tech Support Specialist with Finnish or Italian or Norwegian or Romanian.

Key Responsibilities:

• Provide first-level support via email, chat, and occasional phone;
• Troubleshoot basic technical issues efficiently and escalate when needed;
• Keep clear records of interactions and solutions in our ticketing system;
• Deliver a great customer experience with quick and clear communication;
• Collaborate with the team to share knowledge and improve support quality;
• Ensure timely follow-up on all customer inquiries.

Requirements:

• Fluent in Finnish, Italian, Norwegian, or Romanian with good English;
• Basic technical knowledge of software, apps, and operating systems;
• Strong written communication; email/chat support experience is a plus;
• Quick problem-solving skills with a calm, structured approach;
• Customer-focused, patient, and detail-oriented;
• Eager to learn and grow in a fast-paced, supportive team environment.

What our client offers:

• 8-hours shifts on schedule during the day;
• Competitive salary package with performance-based bonuses;
• Personalized training and opportunities for professional growth;
• Modern office space with excellent facilities and good location;
• Inclusive and international company culture that values your language skills.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).