TTEC has an excellent opportunity for you to join our newest project in the renewable energy sector.

As a Team Lead, in our Sofia site, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll Do: Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

About TTEC: We help global brands provide a great experience to their customers, powered by our combination of humanity and technology. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As we highly value our employees, we provide:

• Introductory training aimed at enhancing your Team Lead skills;
• Additional health insurance and reimbursement for medical and dental services;
• Food vouchers from the first month + corporate discounts;
• An inclusive culture and community minded organization where giving back is encouraged;
• A global team of curious lifelong learners guided by our company values;
• Collaborating with friendly, driven, and enthusiastic team to thrive in a positive and enjoyable workplace.

Your main responsibillites will include:

• Develop team, including new hire and on-the-job training, motivation and coaching to reinforce required skills;
• Ensure schedules are managed efficiently and in a timely, cost effective and accurate manner;
• Review team performance and delivers monthly performance reviews;
• Exhibit a thorough understanding of the project business and strategy;
• Ensure leadership and management of the team in a manner consistent with TTEC's goals, values and objectives;
• Create a positive work environment that fosters team performance through own work and behavior (lead by example).

We're in search of innovators who embody the following:

• Proficiency in Italian and English;
• At least 1 year of experience in a leading position;
• Promote a performance-driven culture and always work towards reaching for amazing;
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks;
• Mentor and inspire others;
• Strong time management skills and the ability to prioritize a busy workload;
• Strong customer focus and a proactive approach to continuous improvement of the customer experience.

Click on the Apply button to let us know about you.

Please send your CV in English.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.