Tactical Operations and Measurement Management

location_on гр. София

Services to be performed:

Oversee productivity and operations enablement initiatives received from small business programs, including but not limited to: provisioning management, optimizing the use of infra, and the deployment of tech projects across programs, including pilot programs and on-site coordination, implementation, as well as user testing and troubleshooting.
Efficiently manage and implement operational processes, tools and systems, resource provisioning, and risk management by collaborating closely with vendors.
Play an active role by contributing to improving product, process and support system solutions.
Provide feedback and facilitate the feedback gathering of tooling and system needs across programs, translates business requirements into insights.
Manage tactical operations, measurement, and reporting initiatives across SBG programs, working in partnership with vendors and the client to deliver functional requirements and manage the productivity and tooling needs of the programs.
A single point of contact for task management, ensuring adherence to established procedures and protocols.
Oversee task quality assurance, addressing low-quality tasks and maintaining high standards.

Key Deliverables & Performance Indicators:

Operational process improvements that increase efficiency and reduce risk.
Effective tools and systems management that support business objectives.
Timely resolution of tasks and issues, ensuring seamless collaboration and efficient issue resolution.
High-quality task management, minimizing repeat instances and maintaining stakeholder satisfaction.
Proactively identify operational risks and define mitigation options for both major and minor risk exposures.
Execute mitigation initiatives and coordinate resolution with vendors and the client.

Location: Sofia, Bulgaria Work Model: Full time work from office

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