Top Skills Recruitment is a recruitment agency established by professionals with many years of experience in Business Process & IT Outsourcing. Our higher aim is to find and bring out the best in our candidates so they can land their desired job and, at the same time, deliver high-standard services to our clients. We assist people in their quest for the right career opportunity.

For one of our client, we are looking to hire a System Operations Engineer.

About the Role:

The System Operations Engineer ensures the stability, availability, security, and performance of the company’s enterprise payments platform. You will monitor systems, manage incidents, perform root cause analysis, and maintain the operational integrity required to meet strict regulatory and SLA requirements in a high-volume, mission-critical payments environment.

This role sits at the heart of the company’s global operations, supporting 24/7 availability of card issuing, payment processing, and digital financial services.

Key Responsibilities:

• Monitor payment systems, servers, applications, APIs, and networks to ensure high availability and performance
• Respond to incidents, troubleshoot issues, and escalate when required according to SLAs
• Perform system health checks, capacity reviews, and proactive performance monitoring
• Support deployments, release pipelines, and post-release validation across environments
• Maintain accurate incident documentation and operational procedures
• Ensure production continuity, disaster recovery readiness, and business resilience
• Follow regulatory and compliance requirements (PCI DSS, PSD2, AML/CTF, GDPR)
• Collaborate with Engineering, InfoSec, Compliance, and Product teams to improve platform stability and automation

We’re Looking For:

• Experience supporting high‑availability, mission‑critical systems (financial services or payments ideal).
• Strong understanding of Windows systems administration, networking fundamentals, and web applications.
• Strong SQL Server knowledge with demonstrated ability to read and write complex queries.
• Familiarity with monitoring tools, incident management platforms, and automation scripts (powershell, Nagios, Splunk, Jira, etc).
• Basic ability to read and understand other scripting/programming languages (C#, Python, JavaScript, etc).
• Knowledge of APIs, databases (SQL Server), log analysis, and troubleshooting complex distributed systems.

Preferred Experience:

• Previous experience in NOC/SOC/System Operations/Platform Support roles
• Understanding of payment processing flows (authorisations, settlements, card schemes, real‑time payments)
• Experience with regulated environments and SLA‑driven operations

The offer:

• Мeal vouchers
• Multisport card
• 24 days of paid annual leave plus an additional day off for your birthday
• Comprehensive health insurance
• Employee Assistance Program
• Hybrid model of working - 3 days from the office

Ready to Take the Next Step?

Great opportunities don’t wait, and neither should you. All applications will be treated as strictly confidential and only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017 License for administration and protection of personal data: № 432025 / 23.10.2017