Spirit of the role:

Supply Chain Representative will support Reverse Logistics and/or Customer Experience Programs requiring client system access. They support the Company’s processes through professional communications, both to and from customers, on behalf of Accenture’s clients. As a result of customer contact, they update the Company database with all appropriate information. Flexible working hours/shifts: 06:00 - 15:00 10:00 - 19:00 13:00-22:00

Responsibilities:

• Perform/handle back office customer communications;
• Advise customers on behalf of Accenture’s clients;
• Utilize clients third parties to provide the entitled service;
• Follow detailed instructions as outlined in Company documents;
• For service level agreement in jeopardy, follow established escalation rules;
• Update applicable Program Database(s) accurately.

Required Skills & Competencies:

• Previous customer service experience within a Contact Center would be considered an advantage.
• Fluency in English.
• Attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Results-driver with action orientation.
• High School Diploma or higher education degree.

Benefits: We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Hybrid working model
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.