HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues of US $14.5B for 12 months ending December 2025.

Role, Purpose, and Scope: The Supply Chain Specialist has broad-ranging responsibilities in all aspects of Supply Chain operations and is responsible for ensuring that the day-to-day supply chain business results are achieved. This role combines analysis and reporting along with hands-on application within each of the departments in the Supply Chain to ensure excellence in the overall performance of the operations. The position provides backup and support to key positions within the Supply Chain team.

Major Responsibilities:

• Active Participation in the Customer Service Team to commit to all the above and ensure expectations/ KPI are met
• Back-Office activities: cleans-up work queues, monitors discrepancies, follows up with engineers, escalates to customer Service Delivery Manager when required
• Raise system tickets when issue(s) cannot be solved
• Influence the service and revenue of CSO
• Ensure KPI’s are met for all different activities
• Handle Questions, Queries and Logging Complaints from engineers within agreed call performance / response time, to ensure KPI’s are met and SLA is achieved.
• Handle non-deliveries of spares shipments, finding root cause in full Supply Chain and stop reoccurrence for future deliveries. Develop strong relationships with CSO back-office representatives and have extended network to find solution/answers.
• Handle Manual Order Entry (incl. couriers/ taxi) for exceptional orders / customer requirements
• Take calls and raise manual Emergency Orders for the Service Engineer in the field and provides alternative solutions

Qualities, Skills & Knowledge:

• High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
• 1 year of experience in BPO/ ITES industry in similar functions.
• Fluency in Dutch
• Very good level of written and verbal English language.
• Customer Service / Logistics background
• Effective interactive skills and ability to work as part of a team
• Able to control interactions with customers using persuasion and influencing skills
• Aptitude for understanding and solving problems in a methodical and logical manner
• Willing to assume responsibility for customer problems
• Able to maintain and project a helpful and courteous attitude in any circumstances
• Resilient under pressure and adaptable to unseen work demands

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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