Supervisor (Renewable Energy)

• *All interviews will be conducted remotely (online or by phone).

This position can be based in either our Sofia or Varna office.

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Are you ready to lead a dedicated team in a fast-growing clean energy company? Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.

As a Supervisor, you will play a crucial role in ensuring the highest level of customer satisfaction and efficient team performance.

What you will do in this role:

• Train, coach, and organize the customer service team, prioritize workloads, gather, and centralize knowledge.
• Help your team improve their skills and KPIs.
• Handle challenging cases, and research requests and ensure clients receive the highest level of customer service.
• Execute regular reporting, monthly presentations, performance, and quality evaluations of the team.
• Constantly look for ways to improve the processes and procedures within the project.
• Meet predetermined targets and represent the company professionally.

What skills are needed:

• Proven working experience as a Supervisor/Team Lead, or relevant role in the BPO sector.
• Fluency in English is a must.
• Previous experience in the renewable energy industry is required.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication, people management, problem-solving, and decision-making skills.
• Positive and target-driven professional curious about technology/solar energy systems.
• Independent, self-reliant, and able to work without direct supervision.

What we offer:

• An attractive remuneration + annual appraisal review. Referral bonuses.
• 20 days of paid leave per year + 5 additional (based on tenure) + 2 days off for volunteering.
• Standard working week: Monday-Friday 10:00-19:00.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.
• Work in a premium Class A office space with all the amenities you need to thrive. Begin your role on-site, with the possibility of transitioning to a hybrid model after the probation period.