At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a worldwide pioneer in providing exceptional client interactions, enhancing lives with each engagement for the leading global brands, we are looking for – Sportswear Customer Support Representative with French or German or Dutch or Spanish.

Responsibilities:

• Deliver outstanding customer support via email, chat, and phone;
• Assist customers with product information, orders, returns, and after-sales inquiries related to a leading sports brand;
• Identify customer needs and provide fast, effective, and customer-focused solutions;
• Maintain accurate documentation of customer interactions in internal systems;
• Ensure a smooth and positive customer journey by following company standards and procedures;
• Collaborate with internal teams to improve customer satisfaction and service quality.

Qualifications:

• Fluency in French, German, Dutch, or Spanish (B2 level) and good command of English (B1–B2);
• Previous experience in customer support, e-commerce, retail, or a similar role is considered an advantage;
• Excellent communication and interpersonal skills with a customer-first mindset;
• Ability to manage inquiries across multiple communication channels efficiently;
• Good computer skills and willingness to quickly adapt to new tools and systems;
• Strong problem-solving abilities and attention to detail in a fast-paced environment.

Our client offers:

• Supportive and friendly team environment;
• Paid training provided;
• Monthly performance bonus after the 3rd month;
• 8-hour shifts on a rotating schedule, with 2 days off per week;
• Health insurance coverage, offering additional medical benefits;
• Food vouchers to support meal expenses;
• Partial multisport card and transport allowance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).