You are wanted!

Our Brand New Opportunity Awaits! Are you passionate about delivering exceptional customer support in a dynamic environment? Are you eager to make a significant impact with your skills? We have the perfect role for you!

Role Overview

Join a leading team in the world of lighting solutions! Our energy-efficient lighting products, systems, and services enhance the quality of light, making lives safer, businesses more productive, and cities more livable.

Enjoy Your Weekends Free! Our support lines are open from 10:00 am - 7:00 pm, Monday to Friday, allowing you to maintain a healthy work-life balance.

Plus, there's the possibility of hybrid work after 6 months!

Key Responsibilities:

• Respond to inbound customer requests and document relevant case information
• Understand client needs and present tailored solutions that align with their business goals
• Ensure excellent customer satisfaction
• Assist users and corporate partners with Pre-Sales, General Inquiries, and technical support issues via various communication channels
• Handle customer escalations appropriately and escalate issues to higher support tiers as needed
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Provide feedback and follow management directions

What do you need?

• Exceptionally customer-focused
• Fluency in both German and Dutch, with excellent verbal and written communication skills
• Advanced level of English, both spoken and written
• Ability to simplify technical language for non-technical users
• Patience and confidentiality in handling data and personal information
• Proactive, self-motivated, and a great team player
• Excellent soft skills, particularly in active listening and empathy

What can you expect from us:

• Full-time role with working shifts between 10:00 a.m. – 7:00 p.m., Monday – Friday
• Competitive salary – 2403 EUR
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.