At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients, a global leader in B2B sales services, specializing in driving revenue growth and digital transformation through strategy, talent, and technology, we are looking for - Software Onboarding Advisor with Turkish or German or Italian (Hybrid).

Responsibilities:

• Guide new clients through the onboarding process, ensuring a smooth and successful start

with our software solutions;

• Develop and maintain strong client relationships through in-person meetings to drive product

adoption and engagement;

• Monitor customer progress across key stages, from initial setup to full license activation;
• Provide professional guidance on product best practices to help clients maximize value and performance;
• Keep client information, interactions, and case activities accurately updated in the CRM system;
• Support fast and effective resolution of client issues by troubleshooting and collaborating

with internal teams when necessary.

Qualifications:

• Fluency in Turkish, German or Italian and English, with strong written and spoken communication skills;
• At least two years of experience in customer support or BPO environments, preferably

within the technology or software sector;

• Solid proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel;
• Excellent interpersonal, organizational, and project coordination skills;
• Experience working with CRM systems and managing customer cases or service tickets;
• Customer-oriented mindset with strong analytical thinking and a consultative approach to

improving client experience.

Our client offers:

• Monday-Friday standard working hours (hybrid model);
• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (on top of salary);
• Bonuses for major life events (marriage, childbirth, graduation);
• Health and dental insurance, plus life insurance coverage;
• Performance-based bonuses;
• Office near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).