At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a global bottling company that produces and distributes a variety of beverages across many countries, we are looking for – Shared Services Assistant for Disputes with German and English (standard shifts/hybrid).

Responsibilities:

• Collaborates with the Business Unit (BU) to foster strong, constructive partnerships,

ensuring smooth implementation of conflict resolution procedures into centralized operations;

• Assists the transition team (where applicable) in facilitating the effective transfer of

discrepancies and related Customer to Cash (CTC) activities to Shared Services;

• Responsible for providing superior service to essential stakeholders, such as customers,

suppliers, employees, executives, and regulatory authorities;

• Ensures adherence to company policies, such as approval processes and financial guidelines.
• Efficiently handles customer inquiries and issues, ensuring timely and accurate resolutions,

while escalating concerns when necessary;

• Addresses urgent customer complaints and ensures their prompt and appropriate resolution;
• Works with the Disputes Management Team to resolve conflicts in line with established

procedures and within given timeframes.

Qualifications:

• A bachelor’s degree or equivalent education;
• Experience within an international organization or a Shared Services environment with

strong business understanding;

• Very good German and English skills, ensuring effective communication with diverse teams

and stakeholders;

• A strong commitment to providing top-tier customer service and ensuring satisfaction;
• Excellent written and verbal communication skills, enabling clear and effective interaction with others;
• Ability to collaborate effectively as part of a team, showing initiative and support for colleagues;
• Strong organizational abilities, with a focus on time management and the capacity to prioritize multiple tasks.

Our client offer:

• Flexible working allowance for internet and transport expenses;
• Monthly food vouchers provided;
• Paid leave, with additional days added based on years of service;
• Additional health insurance with a premium coverage plan;
• Annual performance evaluation, with the possibility of a salary increase, promotion, and performance bonuses;
• Standard working hours with a hybrid work model (Monday – Friday, 09:00 – 18:00);
• Extra days off for volunteer work.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).