Service Desk Associate, Accounts payable

Job function ITP

Location: Sofia, BG

Country/Region: BG

Together we keep everyday life moving to build a better tomorrow.

Hiab is entering an exciting new growth phase, and we’re expanding our Business Center in Sofia with multiple finance roles. Many new colleagues will be joining our team in autumn — we’re building a stronger future together! Contribute to a major chapter in our company story with your next role.

Join Hiab as Service Desk Associate, Accounts Payable at Hiab, and you’ll be responsible for the exception handling as the first line of support for vendor and internal invoice-related queries, helping ensure a smooth and efficient Invoice-to-Pay (ITP) process. From resolving exceptions and managing inquiries via tickets, chat, or calls to assisting with travel claims and vendor ledger clearing, you’ll play a vital role in maintaining our service quality and compliance.

In this role, you’ll collaborate closely with the AP Servicedesk, procurement, and finance teams, supporting both day-to-day operations and transition activities. If you're service-minded, detail-oriented, and thrive in a collaborative and fast-paced environment—this is your opportunity to make an impact in a truly international setting. Start with 3 months in the office, then enjoy a flexible hybrid model that supports both focus and flexibility.

Main tasks and responsibilities:

• Responsible for resolving queries from vendors and colleagues
• Act as an employee’s first line of contact via appropriate channels (tickets, chat, calls, etc.)
• Resolve exceptions and manage inquiries via tickets, chat, or calls
• Assist with travel claims and vendor ledger clearing
• Communicate clearly and professionally with internal and external stakeholders
• Ensure a positive user experience on the HBC portal
• Work in collaboration with the AP ServiceDesk team

What you’ll need to succeed:

Education

• Minimum Bachelor Degree in Finance or Business

Experience

• 1 - 3 years experience in Account Payable role is mandatory
• ERP System SAP experience in Accounts Payable is a must
• Experience in Account Payable query resolution
• Microsoft Office (Outlook, Excel, Word, PPT) or Google Workspace
• Full professional proficiency of written and oral English
• Ability to adapt and thrive in a dynamic, fast-paced work environment

You will be part of

At our company, you’ll be part of a culture built on trust, transparency, and a commitment to continuous improvement. We offer an environment where you can grow professionally and personally, while making a real impact across our global operation

Benefits include:

• Company-sponsored medical insurance
• Transportation allowance
• Food vouchers
• Performance-based bonuses
• 25 days of paid vacation + company events
• Access to continuous learning and development
• A brand new modern office in a top area in Sofia

Interested to join?

If you are excited about this opportunity, please submit your application and CV in English.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.