Senior Team Manager (Credit Risk department)

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Join a global leader in digital payments and e-wallet solutions, trusted by millions of users worldwide. Our client is at the forefront of financial technology, shaping the future of secure and convenient online transactions.

What would you do on this role:

• Lead a team of Supervisors while guiding a large group of more than 50+ credit specialists through strong operational leadership and well structured workflows.
• Apply policies and procedures when reviewing and approving cases within assigned authority, ensuring risk exposure is managed responsibly, decisions are sound, and quality standards are consistently met.
• Conduct ongoing meetings with the supervisors to support case analysis, ensure accurate policy interpretation, manage escalations effectively, and drive alignment across all operational teams.
• Maintain effective communication and build a resilient business partnership with key stakeholders, ensuring collaboration, transparency, and shared success.
• Communicate professionally and effectively with cross functional partners by providing timely responses to information requests, delivering risk insights, and presenting clear recommendations.
• Support strategic planning activities, including forecasting, business reviews, and performance analytics to enable strong leadership decisions and operational maturity.
• Identify training needs and development priorities across the manager led teams, while also providing feedback on process enhancements, data requirements, tools, and documentation improvements.
• Ensure appropriate escalation and follow up with internal departments and leadership on operational or risk related issues.

What skills are needed:

• At least 1 year of experience in credit risk, merchant underwriting, commercial lending, or a relevant risk related domain, with strong exposure to complex case reviews and decision-making frameworks.
• Demonstrated leadership experience overseeing managers or supervisors, ideally in a high volume or high performance operational environment (FinTech, BPO etc.)
• Fluency in English is a must.
• Strong analytical capability, including the ability to interpret large datasets, extract insights, and translate findings into actionable recommendations.
• Excellent stakeholder management skills, with the ability to collaborate effectively with senior leaders, cross functional teams, and risk partners to support complex assessments and strategic objectives.
• Solid understanding of risk assessment methodologies, credit principles, and quality assurance practices.
• Experience with strategic planning processes, such as budgeting, forecasting, business reviews, performance measurement, or workflow optimization.
• Strong communication and presentation skills, capable of articulating decisions, insights, and recommendations clearly to both technical and non technical audiences.
• Proactive, results-oriented mindset with strong business acumen, critical thinking, and problem solving ability.
• Ability to mentor and develop leaders, including supporting training, capability-building, and performance improvement initiatives across manager-led teams.
• Excellent organizational and prioritization skills, with the ability to operate effectively in a fast-paced environment with competing demands.
• Bachelor’s degree in finance, law, business, economics, or a related field, or equivalent practical experience.

What we offer:

• An attractive remuneration + annual appraisal review. Referral bonuses.
• Standard working hours Monday-Friday.
• 20 days of paid leave per year + 5 additional + 2 days off for volunteering.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.