RecruityTalent is a Recruitment agency, supporting startups and enterprises in Bulgaria, EMEA and LATAM by connecting them with top talent. RecruityTalent is your trusted hiring partner.

For one of our clients, we are looking for a Senior ServiceNow Consultant ITOM.

What You’ll Do:

• Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions
• Monitor system performance and troubleshoot issues to ensure high availability and reliability
• Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices
• Develop and maintain workflows, business rules, UI policies, and client scripts
• Implement integrations with third-party systems using pre-built extensions and as needed, APIs
• Plan and execute platform upgrades and patches, ensuring minimal disruption
• Maintain compliance with best practices and governance standards
• Proactively identify opportunities for optimization and propose enhancements to improve platform performance and user experience
• Ensure platform security through proper role-based access controls and data protection measures
• Support audits and maintain documentation for compliance purposes
• Work closely with ITSM teams, developers, and business stakeholders to understand requirements and deliver solutions
• Actively safeguard the overall quality of the platform, monitor customizations, and manage technical debt through collaborative efforts with stakeholders, escalating issues when necessary to ensure long-term system integrity and reliability

What You Bring:

• 5+ years of experience administering ServiceNow in a large enterprise environment
• Strong knowledge of ITIL processes and ServiceNow ITSM modules
• Hands-on experience with ITOM modules and end-to-end implementations
• Experience with ServiceNow scripting (JavaScript, Glide API) and integrations
• ServiceNow System Administrator certification required
• Additional certifications (e.g., ITIL Foundation, ServiceNow Implementation Specialist, Business Process Management) preferred
• Solid architectural and analytical skills with the ability to build complex solutions
• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)

Your Benefit:

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

If this sounds like you - Apply now!

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You can trust that as a GDPR-compliant agency, we uphold the highest standards of data confidentiality, ensuring all candidate information is securely stored and managed in full accordance with local GDPR regulations. Protecting privacy remains our top priority throughout the recruitment process.

RecruityTalent holds Recruitment License No. № 3836, guaranteeing full compliance with industry standards and legal requirements.