Spirit of the role:

The Senior QA Specialist will support the QA Manager by overseeing a subset of Quality Analysts (QAs) assigned to specific program(s). This role focuses on operational leadership, performance monitoring, and team coordination, ensuring adherence to QA standards and program objectives.

Key Responsibilities:

• Manage day-to-day activities of QAs within the assigned program, ensuring productivity and compliance with QA processes.
• Track QA performance metrics, identify gaps, and implement corrective actions in collaboration with the QA Manager.
• Act as the first point of contact for program-related issues and escalate critical matters to the QA Manager.
• Provide guidance, mentoring, and support to QAs to enhance skills and maintain high-quality standards.
• Ensure smooth execution of QA activities within assigned program, aligning with overall project goals.
• Share regular updates on team performance and program status with the QA Manager.
• Ensure QAs follow established QA frameworks, SOPs, and compliance requirements.
• Provide updates to the client and participate in quality calibrations.
• Conduct QA audits.

Required skilsl and qualification:

• 2+ years in QA or related roles.
• Strong understanding of QA processes, metrics, and best practices.
• Excellent communication, problem-solving, and organizational skills.
• Familiarity with QA tools and reporting systems.
• Fluency in English.
• Fluency in German, Spanish, Italian or Russian is a strong advantage.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card
• Multisport card
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares

Location: Sofia, Bulgaria Work Model: Full time work from office

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognised as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.