Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

At Tradu, we believe that talent knows no borders. We are a team of 650+ multilingual people around the globe. Our commitment to diversity, inclusion, and innovation extends across continents, creating a dynamic blend of skills and experiences that drives our success.

You play a critical role in driving operational excellence in our crypto services division, demanding agility and sharp problem-solving skills to navigate the rapidly evolving crypto landscape.

Key Responsibilities:

Operational Efficiency & Process Optimization:

• Enhance operational process throughput to boost cost efficiency.
• Streamline processes for optimal workflow in crypto operations, improving resolution time for customers.

Financial Operations Support:

• Support other departments with daily reconciliation questions, especially regarding settlement with our Prime Broker.
• Collaborate with the Treasury team on capital efficiency, focusing on the availability of assets in our withdrawal wallet.

Customer Onboarding & Support:

• Ensure a streamlined, compliant onboarding process.
• Lead customer support to maintain high customer satisfaction and retention rates.

Risk Management & Compliance:

• Identify and mitigate operational risks in crypto transactions, with a focus on blockchain transactions.
• Work closely with FCC and RRD to ensure regulatory alignment and adherence to best practices.

FAQ and Policy Management:

• Maintain and update internal and external FAQs, ensuring accuracy and relevance.
• Oversee the development and refinement of internal instructions and policies for FSR and Operations.

Reporting & Performance Analysis:

• Provide insightful operational reports for continuous improvement.
• Analyze data to guide strategic decisions and optimize operations.

Requirements:

• Fluency in English (C1 level).
• Experience in blockchain operations and knowledge of major blockchain assets.
• Strong attention to detail, self-driven and reliable, with a proven track record as a team player.
• Excitement about the digitalization potential of crypto.
• Positive mindset with a willingness to pioneer, promote good news and positive sentiment about crypto.

Working Hours: 40/week, Monday–Friday. Hybrid: 3 days in-office.

Contract type: Labor contract with Stratos Support EAD

Please submit your CV in English. Only shortlisted candidates will be contacted for an interview.