You play a critical role in driving operational excellence in our crypto services division, demanding agility and sharp problem-solving skills to navigate the rapidly evolving crypto landscape.

Key Responsibilities:

Operational Efficiency & Process Optimization:

• Enhance operational process throughput to boost cost efficiency.
• Streamline processes for optimal workflow in crypto operations, improving resolution time for customers.

Financial Operations Support:

• Support other departments with daily reconciliation questions, especially regarding settlement with our Prime Broker.
• Collaborate with the Treasury team on capital efficiency, focusing on the availability of assets in our withdrawal wallet.

Customer Onboarding & Support:

• Ensure a streamlined, compliant onboarding process.
• Lead customer support to maintain high customer satisfaction and retention rates.

Risk Management & Compliance:

• Identify and mitigate operational risks in crypto transactions, with a focus on blockchain transactions.
• Work closely with FCC and RRD to ensure regulatory alignment and adherence to best practices.

FAQ and Policy Management:

• Maintain and update internal and external FAQs, ensuring accuracy and relevance.
• Oversee the development and refinement of internal instructions and policies for FSR and Operations.

Reporting & Performance Analysis:

• Provide insightful operational reports for continuous improvement.
• Analyze data to guide strategic decisions and optimize operations.

Requirements

• Fluency in English (C1 level).
• Experience in blockchain operations and knowledge of major blockchain assets.
• Strong attention to detail, self-driven and reliable, with a proven track record as a team player.
• Excitement about the digitalization potential of crypto.
• Positive mindset with a willingness to pioneer, promote good news and positive sentiment about crypto.

Hours: 40 hours/week - Monday to Friday. Working from the office - 3 days per week

All Stratos Support EAD employees must be eligible to work in Bulgaria.

Prior to submitting your resume, the firm requests that you do the following:

Review the firm's website thoroughly at https://www.tradu.com/uk/

Company Description Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

Equal Opportunity Employer