At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Senior E-commerce Support Specialist with French or Spanish.

Responsibilities:

• Be the go-to expert for customers, assisting them via phone, email, chat, and other channels;
• Provide fast, accurate, and helpful responses to product and equipment questions;
• Troubleshoot equipment issues using manuals, databases, and other resources to find solutions;
• Ensure every customer interaction follows company guidelines while delivering a top-notch experience;
• Show empathy, active listening, and a positive attitude to make every customer feel valued;
• Keep detailed records of customer inquiries and solutions, helping the team stay informed.

Qualifications:

• Fluent in French or Spanish and English, both spoken and written;
• At least 1 year of experience in e-commerce, customer support, or a similar role;
• Strong problem-solving skills with the ability to identify root causes and provide effective solutions;
• Excellent communicator with active listening skills and a customer-first mindset;
• Comfortable using computers, ticketing systems, and other support tools;
• Team-oriented, proactive, and able to work independently while staying motivated.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).