Senior Change Management Specialist, IT Architecture and Policy Unit, Sofia

Who we are – WE ARE:

• Leaders in innovation and a favorite brand of thousands of Bulgarians
• Different and we encourage diversity - this gives us invaluable advantages
• Flexible, operational and without barriers in the organization and internal communication

What makes us different - THE UNIQUE TEAM OF:

• Colorful, interesting and valuable personalities
• Professionals striving for the maximum
• Like-minded people who like, support and value each other

With us you can be yourself, feel meaningful, meet friends in a position:

Senior Change Management Specialist, IT Architecture and Policy Unit, Sofia

Contribution and key responsibilities:

• Develop and implement a comprehensive Change Management strategy
• Analyze, classify and report changes related to the Bank’s information systems
• Analyze the impact of changes on processes and technologies related to IT initiatives
• Develop and execute Change Management plans
• Coordinate actions with stakeholders (Business and IT management)
• Monitor the effectiveness of changes and identify risks associated with them
• Assess the impact of changes on processes and systems
• Work in close collaboration with Project Managers, IT Managers, and operational teams

For efficiency and effective role performance:

• Bachelor’s degree in the field of information technology
• Minimum 3–5 years of professional experience in Change Management or a similar ITSM role
• Excellent knowledge of the ITIL framework and ITSM processes
• Experience with ITSM tools and platforms – ServiceNow, JIRA Service Management (or similar)
• Skills in defining and tracking SLA, KPI, and operational metrics
• Experience in coordinating processes between different IT teams/departments and external vendors
• ITIL Foundation /ITIL 4 certification
• Working proficiency in English
• Strong teamwork skills
• Analytical mindset

Prospects and opportunities:

• To be successful and receive recognition - with us, the path from a personal initiative to a working practice is quick and short
• To feel understanding and support – every day we build and preserve the pleasure of our work together
• To enjoy:
• Special conditions for employees when using the Bank’s products
• Participation in training and motivational corporate programs
• Personal space, care and balance - additional annual leave and health insurance; medical care; sports and respite

Become part of Fibank family by sending a CV with a recent photo by 13 March 2026.

For additional information: contact the Human Capital Management Department, Internal Consultants Unit, phone 02/9100100.