At TTEC, we're all about the Human Experience. Elevated. As a Senior Business Development Manager in Sofia, Bulgaria you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing:

You will be part of the Emerging Markets team that covers an extensive area comprising more than 170 countries, promoting global commerce with an emphasis on international sales and purchases. Our efforts boost cross-border trade from key High Potential (HiPo) countries such as Lithuania, Latvia, Bulgaria, Sweden, Turkey, Ukraine, Israel, The Czech Republic, as well as India, and South East Asian countries.

We are looking for a proactive senior business development manager to grow our fashion category in HiPo (High Potential) Markets, including managing sellers from diverse countries as well as developing new sub categories from these countries. We need an experienced, data-driven Fashion Category SrBDM to boost growth and innovation for a global e-commerce business in the HiPo region. The ideal candidate will demonstrate a robust fashion background, particularly in luxury, and specialized experience in category management within the European sector. This position demands analytical skills, seller-focused creativity, and strategic vision to improve category performance and foster balanced growth.

During a Typical Day, you will:

• Category Management: Bring category and market expertise to identify and exploit opportunities and help set the strategy and vision for the category;
• Account Management – Develop positive relationships with strategic sellers and brands within the portfolio which is vital to source right selection through setting seller success plans to support account growth as well as recruit new sellers to the platform;
• Business Development - Work on diverse initiatives ranging from crafting acquisition plan for luxury business in important Central and East European countries;
• Seller Emphasis: Emphasize understanding the needs, addressing problem areas, behaviors, and preferences of clients (including purchasers and vendors) in the Fashion sectors;
• Team Management – You will potentially build a ecommerce Fashion focused sales team;
• Ecosystem development – Drive business enablers through partners for shipping, catalog services etc, to bring out efficient value from the market;
• Planning: Supervising and reporting on the performance and growth of their categories on a weekly and monthly basis with the team. Review growth plans, progress and any changes in strategic direction with senior leadership at a regular interval.

What You Bring to the Role:

• Significant collective experience in leading all aspects of categories, merchandising, or business growth within the fashion industry (including luxury);
• Experience in the European market, with a deep understanding of local trends, seller dynamics, and consumer behaviors;
• Fluent English both written and spoken;
• Strong analytical skills for decision-making and optimizing performance;
• Proven ability to identify growth opportunities, develop strategic roadmaps, and drive execution;
• Experience in working with top sellers and key marketplace partners, ensuring balanced business success;
• Excellent communication, collaborator management, and problem-solving skills;
• Passion for fashion, e-commerce, and the evolving landscape of online retail with proficiency in MS Office suite (Excel, Word, PowerPoint).

What You Can Expect:

• An attractive salary with a Hybrid Home / Office work life balance;
• An inclusive culture and community minded organization where giving back is encouraged;
• A global team of curious lifelong learners guided by our company values.

About TTEC: Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

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All documents will be treated in the strictest confidentiality.

Please send your CV in English. Only short-listed candidates will be invited for an interview.