Senior Business Analyst – Digital Products at Digital Banking Department, Sofia

Who we are – WE ARE:

• Leaders in innovation and a favorite brand of thousands of Bulgarians
• Different and we encourage diversity - this gives us invaluable advantages
• Flexible, operational and without barriers in the organization and internal communication

What makes us different - THE UNIQUE TEAM OF:

• Colorful, interesting and valuable personalities
• Professionals striving for the maximum
• Like-minded people who like, support and value each other

With us you can be yourself, feel meaningful, meet friends in a position:

Senior Business Analyst – Digital Products at

Digital Banking Department, Sofia

Contribution and key responsibilities:

• Analyze and prepare change request documents for implementation of new or improving existing features in mobile and web platforms for digital banking
• Analyze, design and optimize digital banking products and services
• Asist in the testing and validation of new features, ensuring they meet business and regulatory requirements
• Define KPI-s and monitor the performance of the digital products
• Collaborate with business stakeholders to gather requirements and translate them into epics and user stories in Jira
• Track the progress of the new features and manage product backlog in Jira
• Participate in workshops and daily/weekly meetings with external vendors
• Communicate with the development teams – developers and designers
• Provide recommendations for process automation and digital transformation strategies

For efficiency and effective role performance:

• Bachelor's Degree in Finance, IT or related field
• Minimum of 2 years of experience as a Business Analysis, preferably within the banking or financial sector
• Strong understanding of digital banking trends, technologies and customer expectations.
• Problem-solving skills and great attention to details
• Creative and analytical approach
• Good knowledge of methodologies for project management and business analysis
• Experience working in an Agile environment and as a part of a product development team
• Experience with IT systems and technologies in the financial field (Oracle Flexcube)
• Experience with Atlassian Jira incl. writing epics and user stories, etc.
• Communication, collaboration and teamwork
• Proficiency in English

Prospects and opportunities:

• To be successful and receive recognition - with us, the path from a personal initiative to a working practice is quick and short
• To feel understanding and support – every day we build and preserve the pleasure of our work together
• To enjoy:
• Special conditions for employees when using the Bank’s products
• Participation in training and motivational corporate programs
• Personal space, care and balance - additional annual leave and health insurance; medical care; sports and respite

Become part of Fibank family by sending a CV with a recent photo by 11 April 2025.

For additional information: contact the Human Capital Management Department, Internal Consultants Unit, phone 02/9100100.