Sales Specialist with German and English

• *All interviews will be conducted remotely.

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Join a global leader in innovative hearing care solutions, designing and delivering advanced hearing aids, cochlear implants, and wireless communication systems to enhance the lives of people with hearing loss.

YOUR ROLE:

• Respond to incoming customer inquiries via phone and email in a timely and professional manner.
• Provide detailed information on our products and services, highlighting their benefits and unique selling points.
• Understand customer needs and offer tailored advice to help them choose the best product.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Meet and exceed customer service and sales targets set by the management.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in German (C1) and English (B2) is a must.
• Еxperience in sales, customer service, or a similar role is also nice to have.
• Excellent communication and interpersonal skills.
• Strong ability to persuade and negotiate in a friendly, non-aggressive manner.
• Ability to understand customer needs and provide tailored recommendations.
• High level of motivation, enthusiasm, empathy and a positive attitude.

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Flexible working time.
• Full training provided.
• Digital food vouchers.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.