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Are you passionate about delivering exceptional guest experiences and creating memorable first impressions? At Hilton Sofia, we are looking for a dedicated and detail-oriented Reservations Agent to join our team.
WHO WE ARE?
Located in the heart of the city, surrounded by the South Park, Hilton Sofia elevates its signature hospitality with innovative design, incorporating nature and wellness, meeting and dining experience from a new generation.
As the first point of contact for many of our guests, a Reservations agent will play a key role in shaping their journey even before arrival. Through your professionalism, product knowledge, and warm approach, you will ensure every interaction reflects the high standards and hospitality we are known for.
WHAT WILL WE EXPECT FROM YOU?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. Specifically, you will perform the following tasks to the highest standards:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
If you thrive in a dynamic environment, enjoy working with people, and are driven to deliver outstanding service, this is your opportunity to be part of a globally recognized brand and a supportive, high-performing team.
WHO WE ARE?
Located in the heart of the city, surrounded by the South Park, Hilton Sofia elevates its signature hospitality with innovative design, incorporating nature and wellness, meeting and dining experience from a new generation.
As the first point of contact for many of our guests, a Reservations agent will play a key role in shaping their journey even before arrival. Through your professionalism, product knowledge, and warm approach, you will ensure every interaction reflects the high standards and hospitality we are known for.
WHAT WILL WE EXPECT FROM YOU?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. Specifically, you will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into booked business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
- Passion for creating memorable guest experiences
- Highly professional telephone manner, excellent communication skills
- Excellent command of English and Bulgarian language (both verbal and written)
- Very good administration and organizational skills
- Good analytical skills
- Commitment to delivering high level of customer service
- Intermediate computer proficiency
- Advanced selling capabilities
- Ability to prioritize and work well under time pressure
- Knowledge of hotel property management systems
- Previous experience in Reservations/Front office function within a hotel is an advantage
- Endless opportunities to grow your career
- Personal development programs
- Go Hilton Team Member Travel Program
- Medical Insurance
- Free and healthy meals and coffee specialties
- Free uniform and cleaning
- Employee assistance program
- Other Team member perks
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
If you thrive in a dynamic environment, enjoy working with people, and are driven to deliver outstanding service, this is your opportunity to be part of a globally recognized brand and a supportive, high-performing team.