Empower your dreams with Hyatt!

We are Hyatt Regency Sofia family, and we are more than just a place to work – a multinational environment with purpose of care for people so they can be their best.

Hyatt Regency Sofia family is expanding and happy to offer all candidates, the following opportunities:

• Local and International development opportunities
• 12 complimentary room nights yearly at any Hyatt property round the world
• Free medical checks on yearly basis
• Multinational team environment
• Variety of monthly benefits
• Regular cross exposure within Hyatt properties round the world

About the role: Reporting directly to Reservations Manager, the Reservation agent will work to provide courteous, efficient service and maximum guest satisfaction as per the standards required by the hotel and in consistent with Global Hyatt Standards. He / she will be responsible to perform all reservation and respective communication services with utmost attention and efficiency.

Responsibilities:

• Provides excellent service and continually strives to exceed expectations
• Performs all reservation services by making sure that these services are available and carried out with utmost efficiency
• Answers internal & external calls promptly and clearly with a courteous and friendly manner.
• Ensures that all guest requests are accurately serviced at all times.
• Takes room reservations effectively, efficiently and enters properly to the system
• Maintains positive guest and colleague interactions with good working relationship
• Ensures that service and other standards are adhered to
• Ensures all relevant hotel, company and local rules, policies and regulations are adhered to
• To be up to date with information on all hotel facilities and in-house activities
• Works in a supportive and flexible manner with other departments
• Maintains the highest possible standard of personal hygiene, dress and appearance
• Responds to changes in the reservation functions as dictated by the industry, company and hotel

Role Requirements:

• Successful track record of experience in reservation position
• Service and guest satisfaction-oriented personality
• Must possess the following strengths: high energy, entrepreneurial spirit, effective communication, and effectiveness in providing exceptional customer service
• Must have excellent organizational, interpersonal and administrative skills
• Must be an advanced user of MS Office programs and knowledge of other hospitality systems (Opera) will be an advantage
• Hospitality degree and/or other relevant certificate or degree will be an advantage
• Fluent Bulgarian language
• Excellent spoken and written English is essential for this role

If you are a dynamic, sociable and ambitious person who is looking to join a fun and vibrant team, then we would like to meet you.