At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-of-the-art Technology, powered by the world’s largest network of tech centers, we are looking for – Reporting Sales Lead with English.

Responsibilities:

• Lead reporting and analytics to drive productivity and performance;
• Build and maintain dashboards and reports to track KPIs and key metrics;
• Monitor workforce performance, schedule adherence, and service levels;
• Analyze trends and provide actionable insights to management;
• Collaborate with teams to create custom reports that meet business needs;
• Report issues promptly and suggest solutions for improvement;
• Coach your team to turn data into clear, actionable stories.

Qualifications:

• 5+ years in reporting, preferably in sales call center or customer service;
• 3+ years of team management experience;
• Strong analytical and problem-solving skills;
• Proficient in Excel, Tableau, Power BI, or similar tools;
• Excellent English and very good communication and presentation skills;
• Experience developing reporting systems and dashboards;
• Able to collaborate with stakeholders to improve operational performance.

Our client offers:

• 25 days of annual vacation and opportunities for career growth;
• Standard working shifts;
• Flexible benefits program and options to purchase company shares;
• Comprehensive health and dental insurance, along with life insurance;
• Food vouchers and Multisport cards for employees;
• Employee Assistance Program and bonuses for special occasions;
• Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number NV_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).