The Reporting Lead is responsible for overseeing the development and maintaining of comprehensive reporting systems that provide actionable insights to drive operational efficiency.

Responsibilities

• Oversee reporting analytics which deliver insightful, actionable intelligence that can drive continuous productivity improvement
• Elevate, simplify, and drive data and reporting within the organization.
• Develop, implement, and maintain comprehensive reporting systems to track key performance indicators KPIs and operational metrics.
• Generate and distribute regular reports on workforce performance, adherence to schedules, and service level compliance.
• Analyze data to identify trends, variances, and areas for improvement, providing actionable insights to senior management.
• Collaborate with other departments to develop customized reports and dashboards that meet their specific needs.
• Ensure timely upwards reporting of issues and paths to resolution.
• Partners with key stakeholders to understand operational challenges needs and processes
• Builds a team that communicates data analysis so it clearly tells a story and provides a guide to action.

Basic Qualifications

• Minimum of 5 years of experience in reporting, preferably in a sales call center or customer service environment.
• Minimum of 3 years of team management experience
• Strong analytical skills with the ability to interpret complex data and develop actionable insights.
• Proficiency in using reporting and data visualization tools e.g., Excel, Tableau, Power BI .
• Excellent communication and interpersonal skills, with the ability to effectively present information to senior management

Work model: Onsite Working hours: Monday-Friday 9-18 h

About Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.