At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned company, offering a range of services and solutions in the customer experience field. We are on a lookout for bright, team-oriented and flexible people for the role of Remote Customer Support Associate with German, Hebrew or Czech and English.

Essential Duties and Responsibilities:

• Answering customers questions and offering relevant solutions in a timely manner;
• Approaching each case with interest and demonstrating understanding and care;
• Striving to provide a positive experience and ensuring customer happiness;
• Keeping accurate logs of each case for future reference;
• Up-keeping your knowledge of company’s services and products;
• Working closely with other colleagues and functioning as a part of the team.

Requirements:

• Great German, Hebrew or Czech and good English language skills;
• Strong communication skills and a friendly and open approach;
• Team-player attitude and drive to improve and provide a high-quality experience;
• Organized and able to prioritize tasks and manage time well;
• Flexible and able to adapt to different customer’s needs;
• Available to work on shifts and weekends.

Our client offers:

• Great remuneration and social benefits package;
• Additional bonuses based on performance and annual paid leave;
• Flexible working time, organized in shifts and a fully remote job;
• Provided initial training (during first 4 weeks, online);
• Various learning options for all employees;
• Opportunity to grow and further develop your career;
• A chance to work with a talented and skilled team of colleagues.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_RCSAGHCE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).