QA Engineer (Conversational AI)

Challenge mastered.

#MakeITHappen

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Your daily routine would include:

• Design and execute comprehensive test strategies for our AI-powered chatbot systems, with a special focus on German language interactions;
• Validate AI-generated responses for accuracy, relevance, and cultural appropriateness while identifying potential biases and hallucinations;
• Create and maintain test cases that cover both conventional functionality and AI-specific scenarios;
• Work closely with internal teams to refine chatbot behavior and conversational flows;
• Monitor and analyze chatbot performance using specialized tools like Celonis;
• Manage regression testing to ensure system stability across updates;
• Document findings and provide actionable feedback to development teams through JIRA.

We'll know you can make it if you have:

• 2 years of experience in software testing principles;
• Proficiency in German language (required for testing German language chatbot interactions) is a must;
• Experience in web and mobile automation testing is a must;
• Experience in validating AI language model outputs and identifying potential biases or hallucinations;
• Experience with API testing tools (Postman, SoapUI) and mock services for backend simulation;
• Basic experience with SQL;
• Proficiency in JIRA for detailed bug tracking and documentation;
• Ability to provide constructive feedback on chatbot design and functionality;
• Strong English communication skills, both written and verbal.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.