At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – world-renowned company, offering services and products in the customer experience management field. We are on a search for communicative, motivated and tam-oriented people for the role of PTE Care Assistant with Latvian, Danish, German or French and English.

Essential Duties and Responsibilities:

• Helping the customers with any issues and questions they might have via tickets or calls;
• Offering support, listening closely and trying to come up with the answer or solution;
• Guiding customers through the process and striving to provide a happy experience;
• Taking note of issue trends and frequent questions and informing your team-leader about it;
• Supporting and maintaining a good working atmosphere by acting as a part of your team.

Requirements:

• Fluency in one of the main languages and English;
• Available to work on part-time shifts;
• Basic knowledge of mobile operating systems and their features;
• Active listener and confident communicator, able to handle various types of customers;
• Motivated to learn and be of service and achieve great results;
• Team-oriented and ready to help others and act as a part of the team.

Our client offers:

• Great remuneration and a stable full-time employment;

* Flexible working hours organized into day shifts (4h or 6h shifts available);

• In-depth training and different learning and career growth opportunities;
• Additional health insurance and a fully paid annual leave;
• Stimulating and encouraging work environment and modern and cozy work pace.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_PCALDGFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).