Join us as a Project Support Coordinator and play a key role in shaping how the business operates at its best. This is an exciting opportunity for a detail-oriented, analytical professional who thrives on improving processes, solving complex problems, and creating meaningful impact across teams. In this role, you will help drive operational excellence by developing efficient workflows, maintaining critical data and applications, supporting customer relationships, and identifying opportunities for continuous improvement. If you are looking for a position where your ideas, precision, and communication skills can directly influence business performance and deliver value to both internal and external stakeholders, this role offers the perfect platform to grow and make a difference.

Responsibilities:

• Develop clear and detailed processes that reflect the current and targeted business model.
• Create and support specific overall business processes and sub-processes, including development of templates.
• Monitor the document flow and work-related procedures.
• Audit quality and results.
• Perform data and application maintenance updates.
• Communicate with internal and external customers. Acts as a first POC for customer escalations.
• Identify, escalate data and program specific issues to appropriate level of management.
• Proactively and on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process.

Qualifications:

• Previous experience in the filed of customer support, QA, training or administrative background.
• Fluency in English.
• Very good verbal, written and interpersonal communication skills.
• Experience in relationship management with customers/vendors.
• Good analytical and problem-solving skills.
• Ability to create standard documentation.
• Attention to details.
• Experience with MS Word, Excel, PowerPoint.

Benefits: We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Hybrid working model
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares

Working hours: Monday-Friday Night shifts - 22:00-06:00 Location: Sofia, Bulgaria

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.