At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Product Support Specialist with Slovenian or Azerbaijani or Romanian.

Responsibilities:

• Communicate with customers via email, chat, and phone in a timely and professional manner;
• Share clear, accurate information about the company’s products and services;
• Stay up to date on product features, brand news, and industry trends;
• Investigate and resolve customer inquiries, ensuring helpful and relevant solutions;
• Record all interactions and case details precisely in the system;
• Help create a smooth and positive customer experience at every step.

Qualifications:

• Strong communication skills, both written and verbal;
• Fluent in Slovenian, Azerbaijani, or Romanian, with advanced English;
• Previous experience in customer support or a related role is an advantage;
• Customer-oriented attitude and proactive problem-solving approach;
• Comfortable using computers and familiar with MS Office;
• Organized, detail-focused, and able to work well independently or within a team.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).