We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical products that are always in the right place at the right time in all 29 countries where PHOENIX Group is represented. The vision of the PHOENIX Group is to be the partner of choice for simple and direct access to healthcare products and services across Europe.

At PHOENIX Pharma Business Services, we share one cause – to contribute to the better future for healthcare. We believe that people are at the heart of our success.

People who share our ideas, take an active stance, and want to be better at everything, every day. If you believe in the culture of growing together and share our cause for the health of Bulgarian society, join us.

People we support, value, and develop. People to whom we offer not only the stability and security of a company that is a market leader and preferred international partner for direct access to healthcare services and products, but also the opportunity to contribute to our innovative business strategy and the ever-evolving technologies we create. As part of our continued growth, we are looking for a Process Excellence Specialist to support the improvement and optimization of our core business processes. This role is ideal for someone who enjoys analyzing how work is done, identifying opportunities for efficiency, and working closely with teams to implement meaningful improvements. You will play a key role in helping us build a culture of continuous improvement, ensuring processes are efficient, well-structured, and scalable in a fast-paced, international environment.

Key Responsibilities:

• You will support initiatives focused on improving, simplifying, and standardizing business processes;
• You will analyze existing workflows to identify inefficiencies, delays, and improvement opportunities;
• You will use data (e.g., Excel, Power BI, or similar tools) to support analysis and recommendations;
• You will collaborate with stakeholders across teams to understand processes and propose enhancements;
• You will participate in workshops and working sessions to help define and refine solutions;
• You will assist in documenting processes and maintaining clear and standardized procedures (SOPs, process maps);
• You will support the implementation of process improvements and follow up on progress;
• You will help track performance through KPIs and contribute to continuous monitoring of results.

Job Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics or a related field;
• 2 - 5 years of experience in operations, finance, shared services, or process improvement roles;
• Strong analytical skills and attention to detail;
• Ability to identify inefficiencies and propose practical, business-oriented solutions;
• Good communication and collaboration skills, with the ability to work with different stakeholders;
• Experience working with data (Excel required; Power BI or similar tools are a plus);
• Basic understanding of process improvement concepts (e.g., Lean, Continuous Improvement);
• Familiarity with process documentation or mapping tools (e.g., BPMN) is an advantage;
• Proactive mindset with a willingness to learn and develop;

Key Soft Skills:

• Solve problems with common sense and initiative;
• Take responsibility and drive improvements;
• Handle multiple tasks efficiently under deadlines.

The company offers:

• An opportunity to join a stable, international organization with a leading market presence across Europe;
• A positive and supportive team of experienced professionals;
• Comprehensive onboarding and initial training;
• Real prospects for professional growth and long-term career development;
• Additional health insurance, including dental coverage;
• Monthly food vouchers worth 102,26 euro;
• Sport cards at preferential rates;
• Corporate discounts on various products and services;
• Special gifts for personal and company occasions;
• A flexible hybrid work model.

Please send us your recent resume if you recognize this role as a career opportunity for you. Only short-listed candidates will be contacted.

All applications will be treated in strict confidentiality.