Private Cloud Operator

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

We are looking for: Private Cloud Operator

Your daily routine would include:

• Being responsible for handling complex customer issues relating to fulfillment, incident and change management;
• Helping specialists solve incidents and conduct problem/change management;
• Being a central contact person for complex customer issues and supporting of smooth operation of the cloud platform;
• Ensuring compliance with the service level agreements (SLA) and key quality indicators (KPI) as part of 7×24 operation with on-call service;
• Direct customer interaction;
• Conducting administrative activities with operating systems (Windows, Linux) in virtualized server environments (VMware);
• Conducting administrative activities with VMWare Cloud Director Handling of virtualization technologies (Clustering, Container Management) and their virtualization dependencies;
• Working with VMware NSX, Cisco ACI and Cisco Fabricpath;
• Coordinating of the technical/operational documentation.

We’ll know you can make it if you have:

• Experience in incident management and a solution-oriented approach;
• Broad IT knowledge and understanding of complex relationships to bring about a solution;
• A passion for Cloud Technologies and their technical functionality;
• A high level of process understanding as well as excellent analytical thinking and KPI orientation;
• Experience with ITIL Framework;
• Know-how of virtualization technologies (Clustering, Container Management) and their virtualization dependencies;
• Network skills with Vmware NSX, Cisco ACI and Cisco Fabricpath.

Any of the following will be considered an advantage:

• ITIL certification;
• Windows/Linux or VMWare Certification;
• Knowledge of IT Service processes and tools;
• More than three years of experience in technical customer interaction and Operating System Administration;
• German language.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Sounds good? Apply now!