**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Step into the world of а top-tier Japanese multinational video game publisher, responsible for some of the best-selling games of all time.

Your role:

• Develop and maintain relationships with gamers across Europe over chat and email.
• Communicate with existing clients in different forums and help them use the company`s merchandise.
• Ensure clients receive the highest level of customer service.
• Execute an organized, efficient and structured working process.
• Meet predetermined targets and represent the company in a professional manner.

Requirements:

• Excellent knowledge of Spanish and English is a must.
• Interest in the gaming world and desire to adapt your knowledge in terms of game innovations.
• Excellent interpersonal and communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Previous experience in client services or solid gaming experience will be considered an advantage (e.g. knowledge of Discord and Reddit).

Benefits:

• Friendly, diverse, and talented team
• Flexible hours and option for remote work
• Possibility for professional development, mentorship, and training
• Health insurance, digital food vouchers & exclusive discounts
• Attractive pay and referral bonuses