At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – one of the biggest providers of digital solutions, AI automation, and customer experience services, helping global brands deliver top digital experiences in fintech, high-tech, tourism, and gaming, we are looking for – Payment Services Representative with Swedish or Danish and English.

Key Responsibilities:

• Deliver effective solutions and support for inquiries related to money transfer operations;
• Redirect complex cases to the relevant teams or departments as needed;
• Provide timely and professional responses to clients via phone, email, and chat;
• Assess and understand customer requirements to ensure a high level of satisfaction;
• Stay informed about products, services, and procedures to offer precise information.

Requirements:

• Proficient in Swedish or Danish and English, both written and verbal;
• Excellent communication and interpersonal abilities to engage with clients successfully;
• Capability to handle multiple requests simultaneously across different channels;
• Strong analytical and problem-solving skills with attention to accuracy;
• Prior experience in customer service or financial transactions is desirable.

What our client offers:

• Competitive salary and benefits package;
• Part-time or full-time shifts, during the day;
• Includes additional health and vision insurance for employees and their families;
• Access to free courses, personal coaching and growth sessions;
• Exclusive deals on dining, beauty, travel and more;
• Career growth and development opportunities;
• Relocation package offered for moving to Sofia, Bulgaria.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).