We are hiring and looking to connect with you for a Partner Account Support Specialist role within our HP team at TTEC. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As we value our employees, we offer:

• Extensive training programs;
• Hybrid working model - 2 days working from the office;
• Regular working hours so you can balance your passions with your schedule;
• Attractive salary to live your best life;
• Additional health insurance and reimbursement for medical and dental services;
• Environment that stimulates achievement and excellent customer service;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment.

What You’ll be Doing: As a Partner Account Support Specialist, you’ll support daily operational processes linked to partner accounts. You’ll work with clear guidelines and structured tasks, making sure KPIs are met and processes run smoothly. The role involves routine to moderately complex work and basic problem‑solving, with guidance from your supervisor and increasing independence over time.

On a typical day, you’ll:

• Manage the service requests of customers through different access channels;
• Reviews customer feedback related to customer entitlement & case management;
• Provide basic analysis of cases and provides resolution;
• Participate in projects for process or quality improvements.

What You Bring to the Role:

• Fluency in written and spoken English;
• SAP and other related systems knowledge is a strong advantage;
• Customer Service oriented;
• Time management skills;
• Strong organizational, problem-solving, follow-up and negotiation skills.

Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.